Nine Ways to Get WordPress Support

telephoneOne question I get from time to time is

“How do I call WordPress?  I have questions. I can’t find a contact number for WordPress.”

“How do I email support for my WordPress site?”

There isn’t a support number for WordPress.org nor do they give out an email address.  (WordPress.org is the free WordPress software you use on your own webhost.)  Before you get all annoyed, learn more about open source software.  See What is Open Source?   Basically, since the organization itself and a huge group of volunteers are giving you free software, they can’t afford to also provide one on one 24/7 free support.

The good news is that they don’t leave you out in the cold.  Wordpress.org does provide extensive documentation, sort of like the encyclopedia of WordPress.  They also provide a  WordPress Support forum where you can ask questions, volunteers can answer.  I often find answers to questions there.  Didn’t even need to ask, others ran into the same issue before I did.  At first it was difficult for me to find answers in the documentation  or know how to ask a question in the forum.  Because I was new to WordPress, I didn’t even know what all it could do, or the right terms to use to ask a question.  But I soon got the hang of it.

Seeing my friends struggle with the “how-to’s” of WordPress, and remembering when I was in the same spot, is the inspiration for WordPress 101 for Boomers.

Nine Ways to Find WordPress Support

  • WordPress.org documentation on their own website such as “New to WordPress – Where to Start
  • WordPress.org Support Forums  Simply search using keywords in your question, you can often find someone has already asked and answered the same issue.
  • Hire a WordPress Virtual Assistant Outsource all your WordPress issues, set up, maintenance to a virtual assistant who handles wordpress for you.  Focus on your business, one example of a small business doing such is Sage Hill Farms
  • Hire a WordPress expert to set up your site and teach you how to use it.  I offer WordPress Set Up and Tutorial Services.  You can also search online for other WordPress experts.
  • Take a WordPress Tutorial I offer a free 30 day WordPress tutorial.  Each day for 30 days you are emailed a new tutorial.  If you follow each lesson, you’ll know WordPress better than the average user.  There are other WordPress tutorials online, simply search.  Some are free and others are part of a paid membership site.
  • Search YouTube There are many free WordPress videos online showing you how to do stuff with WordPress.  This is especially helpful when you are just starting out to visually see what is going on, to follow the steps, etc.   I have over 250 short WordPress tutorials on my YouTube channel.
  • WordPress Tutorials may also be offered by your webhost.  I know that Host Gator has several WordPress tutorials
  • Specific Theme and Plugin Support Often themes such a Weaver II have their own support pages.  Some of the best premium themes and plugins will offer personal support for their paying clients.  I found that premium themes and  plugins usually have the best, current support for their software.  WPMuDev is one such example.  You can buy their  plugins individually or join their membership with access to all of their premium plugins and themes.  Their clients receive 24/7 customer service WordPress support for both their plugins, themes and general wordpress questions.
  • Enlist the help of a friend If you have a friend running a WordPress site, set some time to get together, and ask them how it works.  Do something nice for them in return.
Photo by Naufragio

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Comments

Nine Ways to Get WordPress Support — 7 Comments

  1. There appears to be no advice on the forum regarding my problem which is: whats happened to my comments ans contact sections?. I have had no messages on these pages for over a year. I have asked various friends to contact the website with comments but nothing is received. Where can I get help for this problem. I am 73 years of age and am not computer literate,I am not familiar with computer terminology. Many Thanks. Julie Black

    • Sorry I haven’t been around. Working on other projects. That is one of the questions where someone would have to go into your website to find the problem. I should have added another way to get support, hire an expert or do a favor for a friend who is familiar with wordpress. Updating to the latest version of wordpress may help, save everything first, then update plugins and themes before updating wordpress.

  2. I have tried every thing you have suggested I have exhausted all my friends and no body around where live is familiar with WordPress. I’ve installed a plug in Postmaster something which sends me the e mails but there is no avenue of reply but to exit the website and write an e mail to them,
    I also get comment information but it doesn’t come through on the dashboard in the same format as before. I just wish there were not all these changes. There is an old saying if it works it doesn’t need fixing.
    Julie Black recently posted..Welcome to hookedoncrochet.com.au PATTERNS FREEMy Profile

  3. I have just received from some site saying “www.africanfusioncooking.com User locked out from signing in”.This email was sent from your website “African Fusion Cooking” by the Wordfence plugin at Saturday 23rd of April 2016 at 01:29:03 PM
    The Wordfence administrative URL for this site is: http://www.africanfusioncooking.com/wp-admin/admin.php?page=Wordfence

    A user with IP address 46.148.22.18 has been locked out from the signing in or using the password recovery form for the following reason: Exceeded the maximum number of login failures which is: 20. The last username they tried to sign in with was: ”
    User IP: 46.148.22.18
    User location: Lithuania””
    Please can you tell me what is happening and have they hacked into my website.
    Thank you
    Nina Gaskell

    • It sounds like your limit login attempts plugin or something similar is doing its job and locking out someone how continues to try to guess your password. Never use admin for user name

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