One question I get from time to time is
“How do I call WordPress? I have questions. I can’t find a contact number for WordPress.”
“How do I email support for my WordPress site?”
There isn’t a support number for WordPress.org nor do they give out an email address. (WordPress.org is the free WordPress software you use on your own webhost.) Before you get all annoyed, learn more about open source software. See What is Open Source? Basically, since the organization itself and a huge group of volunteers are giving you free software, they can’t afford to also provide one on one 24/7 free support.
The good news is that they don’t leave you out in the cold. Wordpress.org does provide extensive documentation, sort of like the encyclopedia of WordPress. They also provide a WordPress Support forum where you can ask questions, volunteers can answer. I often find answers to questions there. Didn’t even need to ask, others ran into the same issue before I did. At first it was difficult for me to find answers in the documentation or know how to ask a question in the forum. Because I was new to WordPress, I didn’t even know what all it could do, or the right terms to use to ask a question. But I soon got the hang of it.
Seeing my friends struggle with the “how-to’s” of WordPress, and remembering when I was in the same spot, is the inspiration for WordPress 101 for Boomers.
Nine Ways to Find WordPress Support
- WordPress.org documentation on their own website such as “New to WordPress – Where to Start“
- WordPress.org Support Forums Simply search using keywords in your question, you can often find someone has already asked and answered the same issue.
- Hire a WordPress Virtual Assistant Outsource all your WordPress issues, set up, maintenance to a virtual assistant who handles wordpress for you. Focus on your business, one example of a small business doing such is Sage Hill Farms.
- Hire a WordPress expert to set up your site and teach you how to use it. I offer WordPress Set Up and Tutorial Services. You can also search online for other WordPress experts.
- Take a WordPress Tutorial I offer a free 30 day WordPress tutorial. Each day for 30 days you are emailed a new tutorial. If you follow each lesson, you’ll know WordPress better than the average user. There are other WordPress tutorials online, simply search. Some are free and others are part of a paid membership site.
- Search YouTube There are many free WordPress videos online showing you how to do stuff with WordPress. This is especially helpful when you are just starting out to visually see what is going on, to follow the steps, etc. I have over 250 short WordPress tutorials on my YouTube channel.
- WordPress Tutorials may also be offered by your webhost. I know that Host Gator has several WordPress tutorials
- Specific Theme and Plugin Support Often themes such a Weaver II have their own support pages. Some of the best premium themes and plugins will offer personal support for their paying clients. I found that premium themes and plugins usually have the best, current support for their software. WPMuDev is one such example. You can buy their plugins individually or join their membership with access to all of their premium plugins and themes. Their clients receive 24/7 customer service WordPress support for both their plugins, themes and general wordpress questions.
- Enlist the help of a friend If you have a friend running a WordPress site, set some time to get together, and ask them how it works. Do something nice for them in return.
Please support WordPress 101 for Boomers by tweeting, liking, +1, sharing etc. this post using the buttons above.
Comments are always welcome.